OUR POLICIES

• Standard appointments require a minimum of 24 hours’ notice to cancel or reschedule.
• Extended services (appointments lasting 2–3 hours) and permanent makeup procedures require at least 48 hours’ notice.
• ILUXEINFO@GMAIL.COM
• You can text or call 
• (415) 879-0963 
• (628) 842-7516. 
• (DO NOT REPLY TO THE AUTOMATED REMINDER NUMBER) 

• Cancellations made with less than the required notice (24 or 48 hours depending on service type) are subject to a 50% charge of the reserved service fee.

• Clients who fail to attend a scheduled appointment without notice will be charged 100% of the reserved service fee.
• If the appointment was booked using a gift card, certificate, or membership credit, the credit will be considered redeemed and forfeited.

• We kindly ask all clients to arrive on time.
• Due to our busy schedule and back-to-back bookings, late arrivals will result in a shortened session to accommodate the next client.
• The full service fee will still apply, regardless of the reduced treatment time.

• Courtesy reminders are sent electronically.
• Please note: failure to receive a reminder is not a valid excuse for a missed appointment, as long as the appointment was confirmed at the time of booking.

• Groupon vouchers are limited to one use per client.

• In the event of situations beyond our control (such as power outages, weather closures, or emergencies), appointments will be rescheduled without penalties.
• Please note that discounts are not applied in these cases.

✨ Thank you for understanding and respecting our policies. These guidelines allow us to provide the best experience to every client we serve.