Our Policies

Cancellations & Rescheduling

Standard appointments require a minimum of 24 hours’ notice to cancel or reschedule.
Extended services (appointments lasting 2–3 hours) and permanent makeup procedures require at least 48 hours’ notice.
ILUXEINFO@GMAIL.COM
You can text or call
(415) 879-0963
(628) 842-7516.
(DO NOT REPLY TO THE AUTOMATED REMINDER NUMBER)

Late Cancellations

Cancellations made with less than the required notice (24 or 48 hours depending on service type) are subject to a 50% charge of the reserved service fee.

No-Show Policy

Clients who fail to attend a scheduled appointment without notice will be charged 100% of the reserved service fee.
If the appointment was booked using a gift card, certificate, or membership credit, the credit will be considered redeemed and forfeited.

Late Arrivals

We kindly ask all clients to arrive on time.
Due to our busy schedule and back-to-back bookings, late arrivals will result in a shortened session to accommodate the next client.
The full service fee will still apply, regardless of the reduced treatment time.

Appointment Reminders

Courtesy reminders are sent electronically.
Please note: failure to receive a reminder is not a valid excuse for a missed appointment, as long as the appointment was confirmed at the time of booking.

Voucher Policy

Groupon vouchers are limited to one use per client.

Unforeseen Circumstances

In the event of situations beyond our control (such as power outages, weather closures, or emergencies), appointments will be rescheduled without penalties.
Please note that discounts are not applied in these cases.

✨ Thank you for understanding and respecting our policies. These guidelines allow us to provide the best experience to every client we serve.

Health & Medical Conditions

Your safety is our priority. At the time of booking, please inform us of any:

Health conditions
Allergies or sensitivities
Recent injuries or surgeries
Pregnancy
Other factors that may affect your treatment

Some conditions may require a doctor’s clearance, including:

Cancer
Cardiovascular conditions (high or low blood pressure)
Swollen or painful lymph nodes
Undiagnosed rashes or skin conditions
Thrombosis, arthritis, diabetes, blood disorders
Open wounds or recent injuries

Important wait periods before treatment:

Minimum 2 weeks after: Botox, dermal fillers, chemical peels, microneedling, microblading, permanent makeup, tattoos, or cosmetic laser/ultrasound treatments.
6–12 months after completing Accutane (Isotretinoin) before any facial service.